Maritime Ontario

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Customer Bulletins

 

To our valued Customers:

We want to share an exciting initiative with you that is designed to further drive our culture of providing the best service possible. At M-O we continue to invest in our national infrastructure- facilities ,equipment ,technology ,processes ,striving for innovation that delivers value to each and every customer.
Our key competitive strength is the dedication and commitment of all M-O people to deliver on our promise to you . We know you have options and we will continually direct our energy to improving to keep the trust you have placed in us .

To begin 2012 we have launched a new award program to support our efforts in achieving a higher level of performance . Our award is called “PUT THE CUSTOMER FIRST” ,the purpose of the award program is to identify examples of  M-O people providing exceptional deeds of customer service .

Here’s how the program works , M-O customers and internal people  can submit a nomination for this award , listing the person’s name and a brief description of the exceptional example of customer service to Steve Snow , our Vice President of Sales & Customer Service at ssnow@m-o.com.

On a quarterly basis all nominations will be reviewed , the top 3 people will be recognized for their outstanding contribution to improve our performance. The winners names will be posted on our website .

We would certainly welcome and appreciate participation from or customers – you are the reason we are in business !

Service Bulletins

Jan 23, 2012:
WAINWRIGHT SUBDIVISION
- Train M30141-20 derailed along the Wainwright subdivision of the CN main line, near Fabyan, AB, approximately 20 miles (32 km) west of Wainwright, AB. The incident, which occurred on Saturday, January 21st at 1615hrs MST, as the train crossed a steel trestle bridge, is currently obstructing traffic between Saskatoon and Edmonton.

- CN crews are responding to the site. It is too soon to predict when bridge repairs will be completed. In order to minimize any further delays to customer shipments, CN started detouring affected traffic over our Prairie North Line on Saturday night. Customers should expect that their shipments scheduled to move through the affected area may be delayed by approximately 36 to 48 hours.
We will post further information on this web page as it becomes available.
Please do not hesitate to contact your Customer Support Representative or to use your regular channels to obtain more detailed information on specific shipments.
Jan 22, 2012:
M-O - Mainline Derailment: (Wainwright Subdivision) Train M30141-20 - Update
To All Wholesale customer - Please note:  A full detailed list of units effected by this detour will follow shortly.

On Saturday, January 21 at 1615 hrs MST, train M30141-20 derailed at MP 149 on the Wainwright subdivision, near the station of Fabyan, AB.
Car numbers and the extent of track damage is not available at this time.
Mainline traffic will begin to be rerouted over the PNL (Prairie North Line).
There is no estimated track passable at this time.
Current train delays:

Westbound
Q11131-19

--Equipment--              -- Current - Destination
Init  Number     Shipper   Station   St Station   St
====.========.============.============.============
MOIU   406036 MARITIONTFRE TRANSCONA MB RICHMOND  BC
MOIU   406189 MARITIONTFRE TRANSCONA MB RICHMOND  BC
NYKU   716607 MARITIONTFRE TRANSCONA MB RICHMOND  BC
MOIU   406138 MARITIONTFRE TRANSCONA MB EDMONTON  AB
HLXU   873243 MARITIONTFRE TRANSCONA MB RICHMOND  BC
Jan 21, 2012: 
CN WEATHER ADVISORY

• Weather conditions that affected Western Canada and Northern Ontario over the past week eased on Friday and Saturday.
• The train length restrictions that were imposed as a response to extreme cold weather have now been lifted throughout the formerly affected corridors:

1. Toronto to Winnipeg via Thunder Bay/Atikokan, ON
2. Winnipeg to Superior, WI
3. Winnipeg to Edmonton, AB
4. Jasper, AB, to Prince George, BC and Prince Rupert, BC

• CN redeployed motive power in response to the adverse conditions; as a result, congestion and traffic backlogs were kept to a minimum at major terminals and yards. Traffic is fluid, and is currently circulating unimpeded.

• While overall traffic patterns are approaching seasonal norms, we expect full recovery early next week. Some customer shipments will continue to experience delays during the return to normal winter operations.

Extreme cold has an adverse effect on train braking systems, and CN trains may run at reduced lengths in order to maintain brake line pressure and ensure safe operation. Please be assured that we are taking every possible measure to maintain network fluidity and safety.

We will post further information on this web page as it becomes available.

Please do not hesitate to contact your Customer Support Representative or to use your regular channels to obtain more detailed information on specific shipments.
Jan 19, 2012:
Severe winter weather warnings and restrictions across Western Canada could result in length restriction for the trains.

Lift plans are made accordingly to local weather temperatures at the time a train is in position to make a lift.
Much of the traffic will be moved in smaller segments depending on weather.



Jan 16, 2012:
CN WEATHER ADVISORY
According to current weather forecasts, extreme cold weather conditions are to be expected throughout portions of the CN network over the next five to six days, with varying amounts of snowfall depending on location.
Specific corridors that may be affected include:
  • Toronto to Winnipeg via Thunder Bay/Atikokan, ON
  • Winnipeg to Superior, WI
  • Winnipeg to Edmonton, AB
  • Jasper, AB to Prince George, BC
As a result, transit times may be affected for certain customer shipments moving along the rail corridors listed above.
Extreme cold has an adverse effect on train braking systems, and CN trains run at reduced lengths in order to maintain brake line pressure and ensure safe operation.
Please be assured that we are taking every possible measure to maintain network fluidity and safety. Traffic patterns remain close to seasonal norms at present.
We will post further information on this web page as it becomes available.
Please do not hesitate to contact your Customer Support Representative or to use your regular channels to obtain more detailed information on specific shipments.
 

 

 

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